This policy explains how Flow Systems Performance Group ("FSPG", "we", "us") handles personal information collected through this website. It does not cover information handled under a consulting agreement, which is governed by the terms of that agreement.
Information you give us
When you use the inquiry form on this website, we collect the details you enter:
- Your name and company
- Your work email address
- Your description of the system and the problem, and anything else you choose to include
- Your preferred timing, if you select one
If you contact us by email or phone instead, we keep the information you send us in the same way.
Please do not send confidential drawings, proprietary operating data or export-controlled information through the website form. If you need to share material like that, tell us first so we can agree how it will be exchanged and protected.
Information collected automatically
Like most websites, this one records limited technical information when you visit:
- Server logs kept by our hosting provider, which include your IP address, browser type, the pages requested and the time of each request. These are used to run the site, diagnose problems and protect it from abuse.
- A security cookie named __cf_bm, set by Cloudflare on behalf of our hosting provider to tell real visitors apart from automated traffic. It expires after about 30 minutes and is not used to track you across other websites.
This website does not currently use analytics, advertising or social media tracking tools. If that changes, this policy will be updated before those tools are added.
Third-party services that load with the site
Some parts of each page are delivered by outside providers. When your browser requests them, the provider receives your IP address and basic browser information, as with any web request:
- Google Fonts, which supplies the typeface used on the site
- unpkg, a public content delivery network that supplies the code library used for page animations
These providers handle that information under their own privacy policies.
How we use your information
- To reply to your inquiry and discuss your system
- To prepare a proposal and, if you engage us, to carry out and manage the work
- To keep the website secure and working properly
- To meet legal, tax and record-keeping obligations
We do not sell your personal information, and we do not share it for targeted advertising.
Who we share it with
We share personal information only as needed to run the business and this website:
- Service providers that host the website and its database, deliver email or provide security, acting on our behalf
- Professional advisers such as accountants and lawyers, where needed
- Authorities, where the law requires it or to protect our rights
- A successor business, if FSPG is reorganized, merged or sold
How long we keep it
Inquiries submitted through the form are stored in the website's database. We keep them for as long as needed to respond and, if you engage us, for the length of the working relationship and any period required for legal or accounting reasons. Inquiries that do not lead to an engagement are deleted when they are no longer needed. [Retention period to confirm.]
How we protect it
The website is served over an encrypted connection, and access to stored inquiries is limited to the people who need it to respond. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
You can ask us to show you the personal information we hold about you, to correct it or to delete it, by contacting us using the details below. Depending on where you live, you may have additional rights under local law, such as the right to object to certain uses or to receive a copy of your information. We will respond to requests as required by the law that applies to you.
Links to other websites
This site links to articles hosted by trade publishers and other websites. Their privacy practices are their own, and we are not responsible for them.
Children
This website is intended for engineering and business professionals and is not directed to children. We do not knowingly collect personal information from children under 16.
Changes to this policy
We may update this policy when the website or our practices change. The date at the top of the page shows when it was last revised.
Contact us
Questions or requests about your personal information can be sent to Flow Systems Performance Group at [privacy contact email to be confirmed] or by mail to [business mailing address to be confirmed].